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Founded in 2016, based in New Jersey and having presence across globe. Life is too short to make bad apps and web portals. In the supply of ho-hum projects, we don’t settle for good.

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KITLabs INC

Project Overview

KITLabs INC is a Support Ticket application in which Clients after Registering into App can see their Linked Projects and then they can proceed with buying a Membership Plan which can be a Monthly, Bi Yearly or Yearly Frequency based. After that they can log tickets regarding any issues they are facing in their Project and from other Side Admin and Users assigned to those tickets can reply back after noticing the issues.

  • Industry

    IT Services & Support / Help Desk Software

  • Services

    UI/UX Design, Mobile & Web App Development

  • Target Users

    Businesses, Project Managers, Developers, IT Support Teams, and Clients needing project-based issue resolution.

  • Deliverables

    Figma Wireframes, Mobile Apps, Web App, Backend Development

kitlabsincframe

Project’s Requirement

KITLabs INC requires a seamless ticketing system, secure user authentication, membership management, real-time issue tracking, admin-user communication, and responsive support to ensure efficient project issue resolution and customer satisfaction.

Keywords / Tags
  • Support Ticket System
  • Project Management
  • IT Help Desk
  • Issue Tracking
  • Client Support
  • Admin Dashboard
  • Membership Plans
  • Real-time Communication
  • Technical Support
  • Customer Service

Feature Highlights

Project Management

Clients can view and manage their linked projects seamlessly.

Ticket System

Ticket System

Log issues and track resolutions with a structured ticketing system.

Premium Features

Membership Plans

Choose from Monthly, Bi-Yearly, or Yearly subscription plans.

admin

Admin Dashboard

Admins oversee tickets, assign users, and manage client issues efficiently.

Real time Communication

Real-time Communication

Clients, admins, and assigned users can interact and resolve issues instantly.

privacy

Secure Authentication

Ensures user data protection with a robust login and security system.

The Challenges

Ensuring seamless ticket management, secure authentication, real-time communication, efficient issue resolution, and scalable infrastructure for growing user demands.

  • Managing High Ticket Volumes
  • Ensuring Data Security & Privacy
  • Real-time Issue Resolution
  • Scalability for Growing Users
  • Maintaining Seamless User Experience
  • Efficient Admin & User Collaboration

Our Solution

KITLabs INC offers a seamless ticketing system, secure authentication, real-time communication, scalable infrastructure, and efficient admin-user collaboration, ensuring quick issue resolution, enhanced user experience, and reliable project management support.

Mobile App Screenshots

Technologies We Used

Figma

HTML

CSS

Laravel

react native

React Native

Swift

Firebase

mysql

MySQL

AWS

Node Js

Conclusion

KITLabs INC streamlines project support with an efficient ticketing system, secure authentication, and real-time communication, ensuring seamless issue resolution, enhanced collaboration, and a superior user experience for businesses and clients.

  • Seamless Project Support
  • Efficient Ticketing System
  • Secure User Authentication
  • Real-time Issue Resolution
  • Enhanced Collaboration
  • Superior User Experience
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Have an Idea? Let’s Make It Happen!

We’re ready to bring your idea to life! Email us at info@kitlabs.us or give us a call at (510) 854-8872.

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